Information Collection and Use
Vantage neither owns nor ultimately exercises direct control over any end-user information provided by an institution or client using the product. The information provided is used simply and exclusively to ensure that an end-user gains access to and is able to use the program successfully. All end-user information provided to Vantage remains absolutely confidential at all times. Vantage does not use, transmit or disseminate any end-user information for any other purpose then to effectuate and fulfill its responsibilities and obligations to the end-user institution or client. Vantage neither requests, culls or collects any additional information about any end-user that is not directly provided by an institution or client or included within an institution or client's request of Vantage (as part of a program) to analyze resultant end-user data, make comparisons or special arrangements for testing, or generate score reports. E-mail addresses and names (optional) are collected from users requesting technical assistance via https://vantage.formstack.com/forms/express_adaptera_com. This information is only collected to process the technical-support request. At times, Vantage uses or compiles raw non-specific end-user data only for research studies and quality control purposes. If information is compiled or collected for such purposes, end-users are not personally identifiable- their identities are completely anonymous and never subject to release or publication.
The institution or client bears exclusive responsibility for and is deemed to exercise ultimate policy and decision-making authority over any and all aspects or associated undertakings of its use of the product. This encompasses use that is not specifically delegated and assigned in writing to Vantage, including but not limited to: content and presentation; policies, decisions, measurements or judgments made by the institution or others with respect to the ability or suitability of end-user participants in connection with the use of the product; representation of test score results; and reporting, use, management and validity of assessments, minimum passing scores, scoring results, methods, or the like.
The Help Section
In the event that you have a technical issue while on our site and require technical assistance, we will collect personally identifiable information such as your name, e-mail, phone number and location in order to process your service request. This information is not shared with any third parties for their promotional purposes and is solely used to fulfill your request. In compliance with regulations we will, upon written request of the owner of that information delete all information.
Vantage works in tandem with an institution or client or program ("institution"). Generally, your institution provides very limited details about an end-user-such as the name, end-user identification number, email, and level. This information is used solely for the purpose of loading the end-user's information into Vantage's secure internal database in order to set up a username and password for the use of the product. In addition, an authorized institution or client official may also directly enter a particular end-user's information in order to assign that particular end-user a username and password for authorized use.
The product may be accessible to end-users under the age of 18 only when such end-users are designated to be authorized users by the institution through a written verifiable Parental (Caregiver) Consent form for each end-user. Each institution using the product must provide Vantage with an official written acknowledgement that the institution has provided and, in turn, received each end-user's Parental Consent form, which verifies that end-user's parental authority to access and use of the product.
Your Rights to Deletion and Changes to End-user Information
You have the right to access a copy of your personal data, the right to make corrections, right to erase data, restrict the processing of your data, object to the processing of your data, request transfer of your personal data, to complain about the processing of your data and withdraw your consent to processing of your data. You may request deletion of end-user information or request that your username and password be deactivated if you no longer desire to use the product. Kindly e-mail our Customer Support at firstname.lastname@example.org, contact Customer Support by telephoning 1 800.230.2213 or make your request in writing addressed to Customer Support, Vantage, 6805 Route 202, New Hope, PA 18938. The institution through which your information is provided may have other policies relevant to use of our platform. Your rights may be further dictated by General Data Protection Regulation promulgated by the European Union. You can visit the government website at https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
We will retain your information for as long as your account is active or as needed to provide you services. Your information will be deleted upon your request, upon request of the institution or, upon completion of services with our company. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
The Data Protection Officer is Kevin MacClay and he can be reached email@example.com or call 1 800.230.2213.
International Data Transfers
All collected information is stored in secure hosting facilities within the United States of America. In the event any of your personal information is transferred to countries outside of the United States, it shall be protected with appropriate safeguards including AES-256 encryption.
A cookie is a piece of data stored on a user's computer and tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while using the product. User session ID cookies are used to speed and enhance an end-user's navigation within the product. Once a user closes the browser, the cookie automatically terminates.
Like most standard Internet website servers, Vantage uses log files that identify a user's Internet protocol (IP) address, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. None of this information is ever linked to personally identifiable student information.
Vantage never sells, shares, rents or distributes information provided by institutions or clients to anyone other than a designated or authorized institution or client official, administrator or authority legally entitled to review such information. Under certain circumstances, Vantage may be directed to disclose personally identifiable information when required by law based upon a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, court order or legal process served on the Vantage website.
Vantage takes every precaution to protect user information. Information is protected both online and offline. Any information provided to Vantage is restricted to Vantage offices and employees. Only employees who need the information to perform a specific job (customer service, help desk, and technical personnel) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. From time to time, as new policies are added or existing policies are modified, employees will be notified and/or reminded about the importance Vantage places on privacy and how they can ensure that information is protected. In addition, all computer Internet servers on which Vantage stores information are kept in a secure environment, behind locked databases.
Site and Service Updates
Vantage sends site and service announcement updates to its users by e-mail. However, these communications are not promotional in nature. If you do not wish to receive these updates, you may click on the unsubscribe link located on the bottom of the e-mail. If you have additional questions, please e-mail firstname.lastname@example.org or call 1 800.230.2213. Vantage communicates with users to provide requested services regarding their account via e-mail or phone.
Special Note to Parents
You have the right to request that your child discontinue use of the product or that your child's record or information not be maintained in any retrievable form. Requests to delete any and all of your child's information should be made through proper institution authorities only.
New Hope, PA 18938